Privacy Policy

Last Updated: July 2026

At Candle Flames by Iztaccihuatl, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have. We keep it simple and honest — just like our candles.

1. Who We Are

Candle Flames by Iztaccihuatl
Phoenix, Arizona, United States
hellocandleflames@gmail.com
Website: candleflamesbyiztaccihuatl.com

2. What Information We Collect

We collect information when you visit our website, place an order, or contact us. This may include:

  • Personal information: your name, email address, shipping address, phone number, and billing information when you place an order
  • Account information: if you create an account on our store
  • Device & browsing information: your IP address, browser type, pages visited, and time spent on our site (collected automatically via cookies and similar technologies)
  • Communications: any messages you send us via email or our contact form
  • Order history: details of products you've purchased from us

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and tracking information
  • Respond to your questions and customer service requests
  • Improve our website and shopping experience
  • Send marketing emails if you've opted in (you can unsubscribe at any time)
  • Comply with legal obligations
  • Prevent fraud and protect the security of our store

4. Cookies & Tracking Technologies

Our website uses cookies — small files stored on your device — to help the site function properly and to understand how visitors use it. Cookies help us remember your cart, keep you logged in, and show you relevant content.

You can control cookies through your browser settings. Note that disabling certain cookies may affect how the site functions. We also use tools like Google Analytics to understand site traffic in an anonymized way.

5. Who We Share Your Information With

We do not sell your personal information. We may share it with trusted third parties only as needed to run our business, including:

  • Shopify — our e-commerce platform that powers our store and processes payments securely
  • Shipping carriers — such as USPS, UPS, or FedEx, to deliver your order
  • Payment processors — to securely handle your payment (we never store your full card details)
  • Email marketing tools — if you've opted into our mailing list
  • Analytics providers — to help us understand website traffic (data is anonymized)

All third parties we work with are required to handle your data securely and only for the purposes we specify.

6. Data Retention

We keep your personal information for as long as necessary to fulfill orders, comply with legal requirements, and resolve disputes. If you'd like your data deleted, please contact us and we'll do our best to accommodate your request.

7. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing emails at any time (every email includes an unsubscribe link)
  • Opt out of data sharing for targeted advertising — visit our Your Privacy Choices page

To exercise any of these rights, contact us at hellocandleflames@gmail.com.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell your personal information. To submit a request, contact us at hellocandleflames@gmail.com.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our store is hosted on Shopify, which uses industry-standard SSL encryption to keep your data safe during transmission.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

Candle Flames by Iztaccihuatl
Phoenix, Arizona
hellocandleflames@gmail.com
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