Privacy policy

Privacy Policy — candle flames by Iztaccihuatl Last updated: June 19, 2026

candle flames by Iztaccihuatl is a small, handcrafted candle business based in Mesa, Arizona. We operate this store to bring you quality, small-batch soy candles. Our store is powered by Shopify, which helps us provide a safe and seamless shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, make a purchase, or contact us.

By using our store, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details — name, email, phone number, billing and shipping address
  • Payment information — processed securely through Shopify; we do not store your full card details
  • Order information — items purchased, order history, returns or exchanges
  • Communications — messages you send us via email or contact forms
  • Device & usage data — browser type, IP address, and how you navigate our site (collected automatically via cookies)

How We Collect It

  • Directly from you when you place an order or contact us
  • Automatically through our store (via Shopify and cookies)
  • From Shopify and other service providers who help us operate the store

How We Use Your Information

We use your information to:

  • Process and fulfill your orders and arrange shipping
  • Send order confirmations and shipping notifications
  • Respond to your questions or customer service requests
  • Improve our store and your shopping experience
  • Send marketing emails if you've opted in (you can unsubscribe anytime)
  • Detect fraud and keep transactions secure
  • Comply with legal obligations

We do not sell your personal information to third parties.

Sharing Your Information

We only share your information with:

  • Shopify — our e-commerce platform (see Shopify's Privacy Policy)
  • Shipping carriers (e.g., USPS) — to deliver your order
  • Payment processors — to securely handle transactions
  • Legal authorities — if required by law

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information. To make a request, contact us at hellocandleflames@gmail.com and we'll respond within 2 business days.

Cookies

Our store uses cookies to keep track of your cart and improve your browsing experience. You can adjust cookie settings in your browser at any time.

Contact hellocandleflames@gmail.com Mesa, AZ 85208, United States


How We Share Your Information

We only share your personal information when necessary to run our store or as required by law:

  • Shopify — our store platform, which handles hosting, payments, and data processing on our behalf
  • Shipping carriers (e.g., USPS) — to deliver your order to you
  • Payment processors — to securely complete your transaction
  • Marketing tools — only if you've opted in to marketing communications
  • Legal authorities — if required to comply with a legal obligation, court order, or to protect our rights

We do not sell your personal information. We do not have affiliates or a corporate group — we are a small, independent business.

Our Relationship with Shopify

Our store is built on Shopify. When you shop with us, Shopify processes certain information on our behalf to provide a secure checkout and shopping experience. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy. You can also manage Shopify-related privacy preferences at the Shopify Privacy Portal.

Third-Party Links

Our store may occasionally link to external websites (such as social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information.

Children's Privacy

Our store is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Security & Data Retention

We take reasonable precautions to protect your information, but no method of transmission over the internet is 100% secure. We retain your personal information for as long as needed to fulfill your order, maintain your account, and comply with legal obligations.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Receive a copy of your data (data portability)
  • Opt out of targeted advertising or the sale of your data

To exercise any of these rights, email us at hellocandleflames@gmail.com. We'll respond within 2 business days and will never discriminate against you for making a request.

You may also opt out of promotional emails at any time using the unsubscribe link in any email we send. We may still send transactional emails related to your orders.

Complaints

If you have concerns about how we handle your information, please contact us directly. If you are located in the EU or UK, you also have the right to lodge a complaint with your local data protection authority.

International Transfers

As a US-based business using Shopify, your information may be processed and stored outside your country of residence. Where required, we rely on appropriate legal mechanisms for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact hellocandleflames@gmail.com Mesa, AZ 85208, United States