Shipping Policy

Thank you for supporting Candle Flames by Iztaccihuatl! Because every candle is handcrafted in small batches, please review our shipping policy below before placing your order.

Processing Time

All orders are processed and hand-packed within 3–5 business days of purchase. Orders are not processed or shipped on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Options

We currently ship within the United States only. The following shipping options are available at checkout:

• Standard Shipping — Estimated delivery 5–8 business days after fulfillment
• Expedited Shipping — Estimated delivery 2–3 business days after fulfillment

Please note that delivery timeframes are estimates provided by the carrier and are not guaranteed. Actual delivery times may vary.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery status directly with the carrier.

Candle Shipping Care

Our soy candles are carefully packaged to arrive safely. However, temperature extremes during transit can occasionally affect candle appearance (e.g., slight surface changes). This does not affect the quality or burn of your candle.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date. Include your order number and photos of any damage so we can make it right.

Event & Custom Gift Bag Orders

Shipping timelines for custom event gift bag orders are discussed and confirmed at the time of booking. Please reach out to us in advance of your event date to ensure timely delivery.

Questions?

We're happy to help! Contact us here and we'll get back to you as soon as possible.