Frequently Asked Questions

Have a question? You're probably not the only one! Browse our most common questions below. If you don't find your answer here, feel free to contact us directly.

About Our Candles

What are your candles made of?

All of our candles are made with 100% soy wax and scented with phthalate-free fragrance oils. We never use paraffin wax, harmful additives, or synthetic dyes that compromise the integrity of the burn.

What sizes do your candles come in?

We currently offer candles in 4 oz sizes. Tealights are also available individually and as part of our gift bag flight packs.

How long will my candle burn?

Burn times vary by size and how well the candle is cared for. As a general guide:

• 4 oz: approximately 20–25 hours

Trimming your wick and following proper candle care will maximize your burn time.

Why does my candle look frosted or have an uneven top?

This is completely normal for 100% soy wax candles! Frosting and surface variations are natural characteristics of pure soy wax — they are not defects. They do not affect the scent or burn quality. Visit our Before You Buy page to learn more.

Are your candles safe to burn indoors?

Yes! Our soy candles produce minimal soot and are made with phthalate-free fragrances, making them a cleaner choice for your home. Always follow safe burning practices — never leave a burning candle unattended, keep away from children and pets, and burn on a heat-safe surface.

Can I choose my scent?

Yes! You can select your preferred scent when ordering. For gift bag catering orders, guests or the host can choose from our available fragrance collection.

Ordering & Payments

How do I place an order?

Simply browse our store, add your items to cart, and check out securely online. For custom gift bag or event catering orders, please contact us directly to get started.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout.

Can I make changes to my order after placing it?

We begin processing orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate you before the order ships.

Do you offer gift wrapping or a gift message?

Yes! Our candles make beautiful gifts. If you'd like a gift message included with your order, please note it at checkout or reach out to us.

Shipping

How long does it take to receive my order?

Orders are hand-packed within 3–5 business days, then shipped via your chosen method:

• Standard Shipping: 5–8 business days after fulfillment
• Expedited Shipping: 2–3 business days after fulfillment

Do you ship internationally?

We currently ship within the United States only. International shipping may be available in the future — stay tuned!

Will I get a tracking number?

Yes! Once your order ships, you'll receive a confirmation email with your tracking information.

What if my order arrives damaged?

Please contact us within 7 days of delivery with your order number and photos of the damage. We'll make it right.

Event & Gift Bag Catering

What events do you cater to?

We love being part of celebrations! We provide custom candle gift bags for girls' nights, birthdays, weddings, bridal showers, baby showers, corporate events, and more.

What's included in a gift bag?

Each gift bag includes:

• One 4 oz or 8 oz soy candle
• A tealight flight pack (3–6 tealights)
• Scent of the guest's or host's choice
• Presented in an aesthetic gift bag

How far in advance should I book?

We recommend reaching out at least 2–3 weeks before your event to ensure availability and allow time for handcrafting and shipping. The earlier the better for larger guest counts!

How do I book a gift bag catering order?

Head to our Gift Bag Catering page or contact us directly with your event date, guest count, and any scent preferences.

Returns & Refunds

Do you accept returns?

Due to the handmade nature of our products, we do not accept returns or exchanges. However, if there's an issue with your order, we'll always work with you to find a resolution. See our full Refund Policy for details.

Is shipping refundable?

Original shipping charges are non-refundable. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Still Have Questions?

We're here for you! Send us a message and we'll get back to you as soon as possible.